“Our business has only been going just over 12 months, and we have managed to win the award straight up, which is a phenomenal achievement for our team,” general manager Peter O’Dwyer said.
“It shows the great work our team as a whole does to achieve great results for our customers and the whole business.”
He said being at the award night was nerve-wracking and exciting.
“Being at the awards ceremony, to be sitting there not thinking that your name was going to be called out, as you’ve only been in business for 12 months, and to hear the lead up and then realise they’re talking about you, it’s great.
“To be able to get up and speak to your peers at the ceremony is fantastic as well.”
Peter said as the general manager, he sees first-hand the work his team puts into customer service, which he thinks is what won them the award.
“Our main goal is to put the customer first and offer great service.”
They were up and running on January 2, 2024, and Peter said the business had kept getting busier and busier.
“Looking at the figures at the end of each month and seeing that we’re growing monthly, obviously we have seasonal highs and seasonal lows which every business has, but for us, we started at ground zero, so to be able to improve every month, is phenomenal.
The team’s dedication to self-improvement is also how the dealership got the award.
“We do a lot of in-house training and also have a lot of training with Daimler, so our teams are up to speed with all the latest requirements,” Peter said.
“We’ve got a great parts team that have been in the industry for a long time, so they have seen the changes of yesteryear compared to the way business is done today.
“Our team’s experienced but also young enough to embrace the new way that businesses are operating and to be able to keep on top of that to ensure the customers’ needs are met.”
Sure, they won a nationwide award in their first year of business, but that’s not enough for the team, it’s only upwards from here.
“That’s our new baseline,” Peter said.
“We’re looking to expand again, looking to grow the business further in 2025.
“We’d love to expand the workshop to give more opportunities, to bring more business.
“Everybody’s certainly up and about and wants to continue to grow.”
One of the criteria Peter was most proud of was breakdown attendance, with the Shepparton team sitting at 100 per cent.
The Shepparton branch is part of the Daimler Tristar Group, alongside Wagga Wagga, Albury and Canberra.
“The TriStar Group has been going for five years and the owner of the business and his family are very, very passionate about the trucking and transport industry,” Peter said.
“All we want to do is make sure the customers’ needs come first.”
Daimler Trucks Shepparton provides a comprehensive range of services, specialising in the sales, servicing, and parts of leading brands such as Mercedes-Benz, Freightliner and Fuso trucks.
Daimler can be found at 212 Numurkah Rd, Shepparton or phone 4811 5300.
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